Information & Guest Assist

Lost a child? Lost a belonging? Lost your way? Check in at a CNE Information Booth or at CNE Guest Services.

For help

Text:  647-931-5424 

Standard text message rates apply.

 

EXpress Trains

A FREE shuttle service that transports visitors around the grounds from 10 am to approximately 10 pm daily; (Except Labour Day Monday when train service will end at approximately 9pm). The EXpress train leaves approximately every fifteen minutes and stops at the six designated stops throughout the CNE grounds (see map for details).

Please note: Service may be interrupted during some special events (Daily 6:00pm Mardi Gras Parade, Warriors Day, nightly scheduled shows, Canadian International Air Show weekend, etc.). For more information on service interruptions please visit a CNE Information Booth.

Banking

Interac banking machines are located throughout the grounds. You will find them in the Toronto Star Food Building, the Casino, the Direct Energy Centre,outside the Arts, Crafts & Hobbies Pavilion, at the south side of Kids’ World, as well as in various other locations.

Baby Care Centre

Amidst the heat and bustling activitiy of Kids’ World, the Baby Care Centre  provides a quiet, cool and private place to change and nurse babies. This centre can also be used as a meeting place in the event that families get separated.

Two additional Baby Care Centres (offering a private area for feeding and changing babies) are located in the Visitor Services Centre in Salon 105 in Hall A of the Direct Energy Centre as well as in the Better Living Centre (north-west corner).

Found Children

Make your day at the EX a day of fun ~ not a day looking for a lost loved one. Here are some tips for a child safe day at the EX.

• Make note of what your child is wearing so that should you become separated, you can properly describe him or her to CNE officials
• If a child becomes separated from your group, contact the nearest staff member, security officer or visit an Information Booth for immediate assistance.
• Brief your child to do the same.

All CNE staff wear uniforms and photo ID tags. Found Children Centres are located next to Visitor Service in the Direct Energy Centre and the Better Living Centre.

See below for further information about our Visitor Services Centres

Guest Services Information - Found Children (170.37 kb)

Wagon Rentals

Wagon rentals are available at the following locations:
• Information Booths
• Inside Princes’ and TTC/GO Gates
• Kid's World
There is a $10 rental fee. A $50 deposit (cash or credit card is required, as well as proof or residence).

Scouts Canada Wheelchair Service

For the 44th year, the CNE offers a free wheelchair service staffed by youth and adult volunteers of Scouts Canada.

Wheelchairs are available in the Scouts Canada trailer (just to the right of the Princes’ Gates) AND inside the Better Living Centre (enter through the north-west corner). Guests are required to leave a $50.00 refundable deposit (cash or credit card accepted) and show proof of residence identification. This FREE service is available from 10:00 a.m. to 10:00 p.m. at both locations. Guest leaving after 10:00 p.m. can return their wheelchairs to the Lost & Found Children location in the Better Living Centre (located beside Scouts Canada). Advance reservations are recommended.

A limited number of electric scooters are also available for rent at $35.00 per day plus $100.00 refundable deposit (cash or credit card accepted) and proof of residence identification. Scooters are available from 10:00 a.m. and MUST BE RETURNED by 9:00 p.m. at the Better Living Centre location only. Advance reservations are recommended.
Free Scout Escorts are available from 10:00 a.m. to 4:00 p.m. to assist on the grounds. Advance reservations are recommended.
 

TO MAKE RESERVATIONS:
• June 1 to noon August 15: Call 416-490-6364 Ext 452. Please leave only your name and phone number and a volunteer from Scouts Canada will return your call, take your reservation and provide you with a reservation number.
• 10:00 a.m. August 16 to September 2: Call our reservation line at the CNE: number to be confirmed

 

Pets

With the exception of Service Dogs, and the President's Choice SuperDogs, furry friends are not allowed on the CNE grounds during the 18 days of the fair. DO NOT leave pets in the car. They will be reported and rescued by CNE Animal Services.

Restrictions

Bicycles, in-line skates and scooters are not allowed on the CNE grounds during the 18 days of the fair.

Guest Relations/Services

A CNE visitor may register comments or complaints at any one of our Information Booths or at the Guest Services Centre located in the Direct Energy Centre and the Better Living Centre. The main Guest Relations office is located just inside the GO/TTC entrance and is open daily from 10 am to midnight.

Lost and Found

Find us in the Guest Services area located in the north-west corner of the Better Living Centre. An additional Lost and Found will be located in Salon 105 in Hall A of the Direct Energy Centre.

Visitors looking to report a lost item or turn in a found item can visit one of the following Lost & Found locations:

Better Living Centre (northwest corner)
Hours: 10 am to midnight

Direct Energy Centre (Hall A, Salon 105)
Hours: 10 am to 10 pm