



Guest Info
Accommodations



Hotel Information
Plan your escape to The Westin Harbour Castle, Toronto, a vibrant waterfront hotel brimming with sophisticated style and amenities.
Located along the revived waterfront of Lake Ontario, the hotel offers direct access to the Entertainment District, which houses some of Toronto’s most noteworthy points of interest, including the Rogers Centre, Scotiabank Arena, CN Tower, shopping and delicious restaurants. Enjoy being close to major transit stations for easy access to all that downtown Toronto has to offer. Then, unwind in spacious accommodations, featuring signature amenities like the Westin Heavenly® Bed and Westin Heavenly® Bath, Wi-Fi, Westin WorkOUT, delicious dining options and stunning views of Lake Ontario.
Planning a Trip to the 2022 CNE?
Book the Westin Harbour Castle CNE Package and receive :
- 2 adult and 2 kids CNE passes
- Save 10% on hotel parking
- Enjoy savings of 20% on food & drink in the Mizzen and Chartroom (alcohol excluded)
- Stay informed with free wireless internet
- Rates from $299 CAD/night
- Stay between August 19 – September 5, 2022
Policies



Midway Ride Policy
Guests of all abilities must pay to ride the CNE Major and Kiddie Midway rides. People assisting CNE guests with disabilities must also pay to ride the rides.
CNE rides are operated by North American Midway Entertainment.
If you have questions or comments about CNE rides or your experience in our midway, please direct them to North American Midway Entertainment’s Guest Services Booth or the Midway Office or email: [email protected].
Safety comes first at the CNE. Our midway company works very hard to make sure that all CNE guests are treated in an equal and courteous manner, while at the same time ensuring that they have a safe and pleasurable experience.
Guest Policies
Alcohol
You may not bring alcohol into the CNE grounds. It can be purchased in licensed areas within the CNE.
Bicycles, In-Line Skates & Motorized Self-Balancing Hoverboards/Scooters
Bicycles, in-line skates and two wheel scooters are not allowed on the CNE grounds during the 18 days of the fair.
Food
You may bring your own food into the CNE. Guests may bring coolers into the grounds, but coolers are subject to search.
Pets on Site
With the exception of Service Dogs, and the SuperDogs, furry friends are not allowed on the CNE grounds during the 18 days of the fair. DO NOT leave pets in the car. They will be reported and rescued by CNE Animal Services.
Smoking
Smoking of any kind is not permitted within 9 meters of Kids’ World and all buildings on the grounds. Please be considerate of other guests when smoking in designated areas.
Vaccinations
We are following all public health guidelines as issued by the Provincial and Municipal governments and therefore we do not require proof of vaccination for our attending guests at this time.
Masks
In accordance with public health guidelines as issued by the Provincial and Municipal governments we will not be enforcing mandatory mask requirements at this time.
Services



Medical Services
Toronto Paramedic Services and St John’s Ambulance are on patrol daily throughout the grounds and at several designated locations onsite to assist CNE guests with immediate First Aid and CPR needs.
Vaccination Clinic
The CNE is working with the Toronto Pubic Health unit to host a COVID-19 vaccination clinic. It is located at the Enercare Centre, outside Hall D.
Guests 5 years of age or older will be eligible for vaccination. OHIP coverage is not needed to attend, and the clinic will operate as a walk-in style, with no appointment required. The Toronto Public Health unit urges individuals to wear masks when arriving and participating at the clinic.
The mobile clinic will take place August 19th, August 21st to August 25th from 10 am to 8 pm, August 20th from 10 am to 5:30 pm., and August 29th to August 31st from 10 am to 8 pm.
For more information regarding COVID-19 vaccinations visit Toronto.ca/COVID19 or call the Toronto Public Health hotline at 416-338-7600.
Attending With Children
Baby Care Centres
Amidst the hustle and bustle of the CNE, our Baby Care Centres provide a quiet, cool and private place to change and nurse babies.
Kids’ World Baby Care Centre:
- Located at the west end of KidStreet in Kids’ World (10 am to 8 pm)
Guest Services Baby Care Centres:
- Salon 103 in Hall A of the Enercare Centre (10 am to 10:30 pm)
- Better Living Centre, north-west corner (10 am to midnight)
Found Children
Found Children Centres are located in Guest Services in two locations.
Salon 103, Hall A, Enercare Centre:
- Open daily from 10 am to 10:30 pm (416) 263-3181
North-west corner of Better Living Centre:
- Open daily from 10 am to midnight (416) 598-7211
All CNE staff wear uniforms and photo ID tags.
Tips for a child-safe day at the EX
- Make note of what your child is wearing so that should you become separated, you can properly describe him or her to CNE officials.
- If a child becomes separated from your group, contact the nearest staff member, security officer or visit an Information Booth for immediate assistance.
- Brief your child to do the same.
Wagon Rentals
Wagon rentals are available at the following locations:
At Information Booths:
- Inside the Princes’ Gates
- at TTC/GO Gates
- in front of Princess Margaret Fountain
Cost:
- $10 rental fee
- $50 deposit – Cash or credit card is required as well as proof of residence
Washrooms
Wheelchair-accessible washrooms are available in:
- All buildings &
- Adjacent to the outdoor washroom trailers located throughout the grounds.
Prayer Rooms
Two prayer rooms are available onsite during the CNE:
- North-west corner of the Better Living Centre
(10 am to 12 am)
- Salon 101 in the Enercare Building
Banking
Since a number of our vendors only accept cash, Interac banking machines are located throughout the grounds. Stay tuned to view our 2023 map with all bank machine locations!
EXpress Trains
The CNE offers a FREE shuttle service that transports visitors to the five designated stop locations around the grounds every 15 minutes from 10 am to 9:30 pm. On Labour Day Monday train service will end at approximately 7:45 pm.
The EXpress train is accessible. The first row of the first two cars of each train are wheelchair accessible.
Please note: Train service may be interrupted during some special events. For example during the Warriors’ Day Parade and the Canadian International Air Show, etc.
Lost & Found
If you lost an item of value during the fair, please contact Toronto Property Unit (416-808-3750). Certain items of value (e.g. cell phones, cameras, passports, cash) will be turned over to Toronto Police Services throughout the event.
Items not turned over to the Toronto Police Services will be held at the CNE until Monday September 4, 2023 after which these items will be disposed of.
If you have any questions please contact [email protected].
Important Contacts



CNE General Information
TheEx.com
416-263-3330
GO Transit
www.gotransit.coom/public/en/travelling/accessiblity.aspx
1-888-438-6646
1-800-387-3652 teletypewriters
TTC
www.ttc.va/TTC_accessibility/index.jsp
416-393-4636
416-481-2523 for hearing impaired
Wheel-Trans
www.ttc.ca/WheelTrans
416-393-4222
CNE Special Accommodation Requirements
416-263-3330
Wheelchair/Scooter/Scout Escort Reservation
Pre-CNE
June 1 to August 17, 2023
416-490-6364 ext. 452
During CNE
August 18 to September 4, 2023
416-649-2296
Bell Relay Service
1-800-855-0511 (by phone)
Emergency
9-1-1
Click below for more information on Safety & Security procedures for the 2023 CNE.