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Guest Info

Accommodations

Chelsea Hotel Toronto Logo
Hotel Information

Plan your escape to Chelsea Hotel, Toronto, a vibrant hotel brimming with sophisticated style and amenities.

Chelsea Hotel, Toronto is located in the heart of downtown, just steps from the city’s best shopping districts, vibrant nightlife and exciting attractions. The hotel features 1590 guestrooms, three restaurants, complimentary Wi-Fi, exclusive attraction discounts and separate adult and family recreation areas. The Family Fun Zone, located on the 2nd floor, includes a family pool featuring the 130-ft indoor “Corkscrew” waterslide, Kid Centre, and Club 33 teen lounge. An adult-only urban retreat, Deck 27, features a gym, saunas, indoor heated swimming pool/Jacuzzi and seasonal sundeck. Outstanding service coupled with a unique range of facilities provide travelers with essential amenities and comfortable accommodations at exceptional value.

Check back soon for special CNE offers. Need to book now? 

Policies

A sign post with a blue and pink sky.
Midway Ride Policy

Guests of all abilities must pay to ride the CNE Major and Kiddie Midway rides.  People assisting CNE guests with disabilities must also pay to ride the rides.

CNE rides are operated by North American Midway Entertainment.  

If you have questions or comments about CNE rides or your experience in our midway, please direct them to North American Midway Entertainment’s Guest Services Booth or the Midway Office or email: [email protected]

Safety comes first at the CNE.  Our midway company works very hard to make sure that all CNE guests are treated in an equal and courteous manner, while at the same time ensuring that they have a safe and pleasurable experience.  

Guest Policies

Alcohol
You may not bring alcohol into the CNE grounds. It can be purchased in licensed areas within the CNE.

Bicycles, In-Line Skates & Motorized Self-Balancing Hoverboards/Scooters 
Bicycles, in-line skates and two wheel scooters are not allowed on the CNE grounds during the 18 days of the fair.

Food
You may bring your own food into the CNE. Guests may bring coolers into the grounds, but coolers are subject to search.

Pets on Site
With the exception of Service Dogs, and the SuperDogs, furry friends are not allowed on the CNE grounds during the 18 days of the fair. DO NOT leave pets in the car. They will be reported and rescued by CNE Animal Services.

Smoking 
Smoking of any kind is not permitted within 9 meters of Kids’ World and all buildings on the grounds. Please be considerate of other guests when smoking in designated areas.

Vaccinations
We are following all public health guidelines as issued by the Provincial and Municipal governments and therefore we do not require proof of vaccination for our attending guests at this time.

Masks
In accordance with public health guidelines as issued by the Provincial and Municipal governments we will not be enforcing mandatory mask requirements at this time.

Services

A sign with the word service
Medical Services

Toronto Paramedic Services and St John’s Ambulance are on patrol daily throughout the grounds and at several designated locations onsite to assist CNE guests with immediate First Aid and CPR needs. 

Attending With Children

Baby Care Centres

Amidst the hustle and bustle of the CNE, our Baby Care Centres provide a quiet, cool and private place to change and nurse babies.

Guest Services Baby Care Centres:

  • Salon 101 in Hall A of the Enercare Centre (10 am to 10:00 pm)
  • Better Living Centre, north-west corner (10 am to midnight)

Found Children

Found Children Centres are located in Guest Services in two locations.

Salon 101, Hall A, Enercare Centre:

  • Open daily from 10 am to 10:00 pm (416) 263-3254

North-west corner of Better Living Centre:

  • Open daily from 10 am to midnight (416) 598-7211

All CNE staff wear uniforms and photo ID tags.

Tips for a child-safe day at the EX

  • Make note of what your child is wearing so that should you become separated, you can properly describe him or her to CNE officials.
  • If a child becomes separated from your group, contact the nearest staff member, security officer or visit an Information Booth for immediate assistance.
  • Brief your child to do the same.

Wagon Rentals

Wagon rentals are available at the following locations:

At Information Booths:

  • Inside the Princes’ Gates
  • in front of Princess Margaret Fountain

Cost:

  • $10 rental fee
  • $50 deposit – Cash or credit card is required as well as proof of residence
Washrooms

Wheelchair-accessible washrooms are available in:

  • All buildings  
  • Adjacent to the outdoor washroom trailers located throughout the grounds.
Prayer Rooms

Two prayer rooms are available onsite during the CNE:

  • North-west corner of the Better Living Centre
    (10 am to 12 am)
  • Salon 101 in the Enercare Building
Banking

Since a number of our vendors only accept cash, Interac banking machines are located throughout the grounds. Check back later to see our 2024 map with all bank machine locations!

EXpress Trains

The CNE offers a FREE shuttle service that transports visitors to the five designated stop locations around the grounds every 15 minutes from 10 am to 9:30 pm. On Labour Day Monday train service will end at approximately 4 pm.

The EXpress train is accessible. The first row of the first two cars of each train are wheelchair accessible. 

Please note: Train service may be interrupted during some special events. For example during the Warriors’ Day Parade and the Canadian International Air Show, etc.

Lost & Found

If you lost an item of value during the fair, please contact Toronto Property Unit (416-808-3750). Certain items of value (e.g. cell phones, cameras, passports, cash) will be turned over to Toronto Police Services throughout the event. 

Items not turned over to the Toronto Police Services will be held at the CNE until Monday September 2, 2024 after which these items will be disposed of. 

If you have any questions please contact [email protected].

Important Contacts

A sign with the word service
CNE General Information

TheEx.com
416-263-3330

GO Transit

https://www.gotransit.com/public/en/travelling/accessiblity.aspx
1-888-438-6646
1-800-387-3652 teletypewriters

TTC

www.ttc.va/TTC_accessibility/index.jsp
416-393-4636
416-481-2523 for hearing impaired

Wheel-Trans

www.ttc.ca/WheelTrans
416-393-4222

CNE Special Accommodation Requirements

416-263-3330

Wheelchair/Scooter

Check back in 2024 for information regarding reservations.

Bell Relay Service

1-800-855-0511 (by phone)

Emergency

9-1-1

Click below for more information on Safety & Security procedures for the 2024 CNE.