Guest Info

CNE Hours

Accommodations Policies Services Important Contacts

Accommodations

Hotel Information

Plan your escape to The Westin Harbour Castle, Toronto, a vibrant waterfront hotel brimming with sophisticated style and amenities.

Located along the revived waterfront of Lake Ontario, the hotel offers direct access to the Entertainment District, which houses some of Toronto’s most noteworthy points of interest, including the Rogers Centre, Scotiabank Arena, CN Tower, shopping and delicious restaurants. Enjoy being close to major transit stations for easy access to all that downtown Toronto has to offer. Then, unwind in spacious accommodations, featuring signature amenities like the Westin Heavenly® Bed and Westin Heavenly® Bath, Wi-Fi, Westin WorkOUT, delicious dining options and stunning views of Lake Ontario.

Planning a Trip to the 2022 CNE?

Book the Westin Harbour Castle CNE Package and receive :

2 adult and 2 kids CNE passes
Save 10% on hotel parking
Enjoy savings of 20% on food & drink in the Mizzen and Chartroom (alcohol excluded)
Stay informed with free wireless internet
Rates from $299 CAD/night
Stay between August 19 – September 5, 2022

The Westin Harbour Castle CNE Package is available here.

Policies

Midway Ride Policy

Guests of all abilities must pay to ride the CNE Major and Kiddie Midway rides. People assisting CNE guests with disabilities must also pay to ride the rides.

CNE rides are operated by North American Midway Entertainment.

If you have questions or comments about CNE rides or your experience in our midway, please direct them to North American Midway Entertainment’s Guest Services Booth or the Midway Office or email: [email protected].

Safety comes first at the CNE. Our midway company works very hard to make sure that all CNE guests are treated in an equal and courteous manner, while at the same time ensuring that they have a safe and pleasurable experience.

Guest Policies

Alcohol
You may not bring alcohol into the CNE grounds. It can be purchased in licensed areas within the CNE.

Bicycles, In-Line Skates & Motorized Self-Balancing Hoverboards/Scooters
Bicycles, in-line skates and two wheel scooters are not allowed on the CNE grounds during the 18 days of the fair.

Food
You may bring your own food into the CNE. Guests may bring coolers into the grounds, but coolers are subject to search.

Pets on Site
With the exception of Service Dogs, and the SuperDogs, furry friends are not allowed on the CNE grounds during the 18 days of the fair. DO NOT leave pets in the car. They will be reported and rescued by CNE Animal Services.

Smoking
Smoking of any kind is not permitted within 9 meters of Kids’ World and all buildings on the grounds. Please be considerate of other guests when smoking in designated areas.

Vaccinations
We are following all public health guidelines as issued by the Provincial and Municipal governments and therefore we do not require proof of vaccination for our attending guests at this time.

Masks
In accordance with public health guidelines as issued by the Provincial and Municipal governments we will not be enforcing mandatory mask requirements at this time.

Services

Medical Services

Toronto Paramedic Services and St John’s Ambulance are on patrol daily throughout the grounds and at several designated locations onsite to assist CNE guests with immediate First Aid and CPR needs.

Vaccination Clinic

The CNE is working with the Toronto Pubic Health unit to host a COVID-19 vaccination clinic. It is located at the Enercare Centre, outside Hall D.

Guests 5 years of age or older will be eligible for vaccination. OHIP coverage is not needed to attend, and the clinic will operate as a walk-in style, with no appointment required. The Toronto Public Health unit urges individuals to wear masks when arriving and participating at the clinic.

The mobile clinic will take place August 19^th, August 21^st to August 25^th from 10 am to 8 pm, August 20^th from 10 am to 5:30 pm., and August 29^th to August 31^st from 10 am to 8 pm.

For more information regarding COVID-19 vaccinations visit Toronto.ca/COVID19 or call the Toronto Public Health hotline at 416-338-7600.

Attending With Children

Baby Care Centres

Amidst the hustle and bustle of the CNE, our Baby Care Centres provide a quiet, cool and private place to change and nurse babies.

Kids’ World Baby Care Centre:

Located at the west end of KidStreet in Kids’ World (10 am to 8 pm)

Guest Services Baby Care Centres:

Salon 103 in Hall A of the Enercare Centre (10 am to 10:30 pm)
Better Living Centre, north-west corner (10 am to midnight)

Found Children

Found Children Centres are located in Guest Services in two locations.

Salon 103, Hall A, Enercare Centre:

Open daily from 10 am to 10:30 pm (416) 263-3181

North-west corner of Better Living Centre:

Open daily from 10 am to midnight (416) 598-7211

All CNE staff wear uniforms and photo ID tags.

Tips for a child-safe day at the EX

Make note of what your child is wearing so that should you become separated, you can properly describe him or her to CNE officials.
If a child becomes separated from your group, contact the nearest staff member, security officer or visit an Information Booth for immediate assistance.
Brief your child to do the same.

Wagon Rentals

Wagon rentals are available at the following locations:

At Information Booths:

Inside the Princes’ Gates
at TTC/GO Gates
in front of Princess Margaret Fountain

Cost:

$10 rental fee
$50 deposit – Cash or credit card is required as well as proof of residence

Washrooms

Wheelchair-accessible washrooms are available in:

All buildings &
Adjacent to the outdoor washroom trailers located throughout the grounds.

Prayer Rooms

Two prayer rooms are available onsite during the CNE:

North-west corner of the Better Living Centre
(10 am to 12 am)

Salon 101 in the Enercare Building

Banking

Since a number of our vendors only accept cash, Interac banking machines are located throughout the grounds. Stay tuned to view our 2023 map with all bank machine locations!

EXpress Trains

The CNE offers a FREE shuttle service that transports visitors to the five designated stop locations around the grounds every 15 minutes from 10 am to 9:30 pm. On Labour Day Monday train service will end at approximately 7:45 pm.

The EXpress train is accessible. The first row of the first two cars of each train are wheelchair accessible.

Please note: Train service may be interrupted during some special events. For example during the Warriors’ Day Parade and the Canadian International Air Show, etc.

Lost & Found

If you lost an item of value during the fair, please contact Toronto Property Unit (416-808-3750). Certain items of value (e.g. cell phones, cameras, passports, cash) will be turned over to Toronto Police Services throughout the event.

Items not turned over to the Toronto Police Services will be held at the CNE until Monday September 4, 2023 after which these items will be disposed of.

If you have any questions please contact [email protected].

Stay Tuned for our 2023 Map

Stay tuned for our 2023 General handout